Shipping and return policy 🚚

Shipping Policy 

Last Updated:26/01/2024

Thank you for shopping with No Idea We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we handle the delivery of your orders.

1. Shipping Zones

We currently offer shipping within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

2. Order Processing

  • Orders are typically processed and shipped within 1-5 business days from the date of purchase, excluding weekends and holidays.
  • You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Methods and Costs

We offer the following shipping methods:

  • Standard Shipping: £4.99 (Estimated delivery time: 5-7 business days)
  • Express Shipping: £9.99 (Estimated delivery time: 1-3 business days)

Please note that shipping costs may vary depending on the weight and size of your order.

4. Delivery

We use reputable courier services to ensure safe and timely delivery of your order. While we make every effort to meet the estimated delivery times, we cannot guarantee delivery dates. Factors such as weather conditions and courier delays may impact delivery times.

5. Tracking

You can track the status of your order by using the tracking number provided in your shipping confirmation email. If you have any questions or concerns about the status of your order, please don't hesitate to contact us via Email or through our contact page.

6. Shipping Restrictions

  • We are unable to deliver to P.O. boxes, APO/FPO addresses, or international addresses.
  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses.

7. Shipping Promotions

From time to time, we may offer shipping promotions or discounts. These promotions will be clearly communicated on our website or through our marketing materials.

8. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

9. Contact Information

If you have any questions or need assistance with your order, please contact our customer support team at youhavenoidea24@gmail.com.

10. Changes to the Shipping Policy

We reserve the right to update and modify this shipping policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.

Thank you for choosing No Idea. We appreciate your business and are here to provide you with excellent customer service.

 

Return Policy 

Last Updated: 6/09/2023

At No Idea, we want you to love your purchase. If you're not completely satisfied with your order, we're here to help. Please review our return policy to understand our guidelines for returns and exchanges.

1. Eligibility for Refunds

  • You have 14 days from the date of receiving your order to initiate a return or exchange.
  • To be eligible for a return, the item must be in bad condition, damaged package, and with all tags and packaging intact.

2. How to Initiate a Refund

To initiate a return, please follow these steps:

a. Please go to the contact us page to enquire about your issue, once thats done make sure you show us evidence of this issue.

if the evidence is eligible then we will send a refund, 

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect. We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refunds

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method. Please allow 5 business days for the refund to appear in your account.

5. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at youhavenoidea24@gmail.com .

Thank you for choosing No Idea. We appreciate your support, and we're committed to providing you with exceptional service and quality products.